Collection by arrangement. Return between 6 and 8 am on the scheduled return date (deadline 8 am). Late pickup does not shift the deadline.
Pay the whole booking online to receive $125/day. Otherwise the rate is $150/day and the remaining balance is exact cash at pickup.
Optional protection
Both options are optional and supplied by Townsville Hire as contractual damage waivers, not insurance. Select before payment and collection. Your consumer rights remain unchanged.
Every trailer has at least one spare; cover includes the spare when fitted and in use. Excludes rims, jockey wheels, towing-vehicle tyres, overloading, kerbing, deliberate damage and driving on a deflated tyre. Pre-existing defects and ordinary wear remain our responsibility. Obtain approval before arranging replacement where reasonably practicable; retain photos and receipts.
No extra administration, loss-of-hire, recovery or storage charges above the covered limit. Tyres are separate. Excludes theft, unexplained disappearance, tow vehicles, animals, cargo, third-party property and injury. Protection is reduced or excluded only to the extent deliberate or reckless conduct, impairment, overloading or prohibited use caused or contributed to the loss. An unrelated breach does not automatically remove protection. Without protection, responsibility depends on circumstances, evidence and reasonable costs; damage during hire does not automatically make you responsible.
Farm and unsealed-road use
Reasonable access on maintained unsealed roads, formed farm roads and firm farm driveways is permitted where suitable for the trailer, towing vehicle and load. Tell management before booking about prolonged unsealed travel, significant corrugations or difficult access. Recreational four-wheel driving, cross-country travel, floodwater, deep mud, beaches and severely rutted or unsuitable tracks are prohibited.
Choose a safe speed for conditions and animal comfort. After significant corrugations, rough sections or impacts, stop safely and check coupling and lock, chains, electrical and breakaway connections, tyres, load restraints, gates and partitions. Repeat checks during prolonged unsealed travel and follow management instructions. Stop towing if loose, damaged or unsafe; contact us through your hire page or getmefrom@townsvillehire.com.au.
Another driver needs their own licence for this booking and management must confirm their name and identity at collection. The account holder’s saved licence is not used for another driver.
Tell us if your vehicle has a brake controller; we’ll confirm the correct setup at collection. Make settings changes only while parked.
Before collection: Please download the Elecbrakes app and bring your charged phone. Search Elecbrakes in App Store or Google Play. We’ll help connect it and check the braking setup at collection. If your phone cannot run the app, contact us before pickup.
Our trailers have a seven-pin flat plug. If your vehicle’s socket isn’t compatible, please bring a suitable adapter. We have limited adapters and cannot guarantee availability.
Returning late
Return the trailer by 8 am on your scheduled return date. After 8 am, late return is charged at $20 per hour in 15-minute increments ($5 per started 15 minutes), capped at $100 for that scheduled return day. GST is not charged.
Contact us as soon as you expect a delay. A late-return charge does not authorise an extension; any extension must be approved and priced separately.
We use the actual return time recorded in your return submission, subject to review. Time waiting for our inspection does not add to your late return. Delays caused by our equipment fault or our instructions are reviewed before any charge. Any proposed late charge requires management review and approval before invoicing; it is not automatically charged to your card. Your Australian Consumer Law rights apply.
If a request fails, retry the same form. Start another booking only when you intend a separate booking. Closing checkout alone does not release its reservation.